Customer Service

Customer Service

  • 24 hour emergency service

  • Evaluation of client for specialized products

  • Evaluation of client's home for wheelchair accessibility

  • Evaluation of client's workplace for wheelchair accessibility

  • Time and travel to secure proper documentation for patient

  • Labor for warranty repair of defective products

  • Pick-up and delivery of product

  • Billing of primary or secondary payer sources

  • Rework of denied claims

  • Follow-up with physicians (progress and compliance)

  • User compliance reports

  • Product and technology training for physicians and therapists

  • Cleaning of equipment

  • Loaner products while client's product is in for service

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